erp and crm in business

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Most large businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM.

Respond to the following questions:

  • How do ERP and CRM help a company?
  • What are the drawbacks to setting up those different types of systems in a business?
  • What direct effects do these systems have on customers?

Submissions Details:

  • Use APA format and cite all references

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